Previous incidents

This incident has been resolved.

This has been confirmed as resolved by Bonds

Xpress To You has confirmed that they had an outage in their area

This has now been fixed and everything is stable

This incident has been resolved.

A fix has been implemented which should prevent the re-occurrence of this issue

This incident has been resolved.

Toll has advised that this issue has been fixed

Followmont has confirmed that the implimented fix is stable

They do not envision there being any further issues today

They apologise for any inconvenience caused

Followmont's NBN issue has been resolved - clients can now connect and should be able to successfully manifest consignments

Allied has fixed the issue with their tracking and events are now flowing through to MachShip

This incident has been resolved.

Toll has confirmed that the issues on their side have been fixed

Aramex has resolved these issues on their side

Followmonts systems are now back up and running.

Clients should be able to successfully manifest now

This incident has been resolved.

Update:

All Purpose Transport has advised and confirmed the connection stability through their system.

Clients should now be able to proceed with their bookings/manifesting consignments with the carrier.

MachShip team will continue to monitor moving forward.

This incident has been resolved.

What happened?

On Friday MachShip experienced some slow down within the pricing component of the system. During this time some users were experiencing slower than normal responses to pricing and create consignment requests.

How it was fixed?

The source of the issue has been traced down to additional load on the system and specific sub components that were not scaling with this additional load.

How we prevent it in the future

To address this issue, we have reconfigured parts...