Previous incidents
Searoad Booking Issues
Resolved Mar 18, 2026 at 10:13pm UTC
Searoad booking issue is fixed.
Client should now be able to make pickup bookings with the carrier.
MachShip will continue to monitor throughout the day.
2 previous updates
FTP Carriers Manifest Issue
Resolved Mar 11, 2026 at 01:56am UTC
Verified customers can now manifest cons.
MachShip will continue to monitor until EOD.
4 previous updates
MachShip Issue - No routes returning
Resolved Mar 10, 2026 at 03:09am UTC
We have received confirmation that clients are now able to see routes returned.
MachShip team will continue to monitor.
2 previous updates
MachShip Import Duplicate Consignment Issue
Resolved Mar 05, 2026 at 03:19am UTC
Update:
The team has identified and fixed the issue. Importing consignments should no longer be duplicated moving forward.
MachShip Tech Team will be looking at removing the unmanifested duplicates.
If you see any issues, please feel free to contact us.
1 previous update
Unable to Manifest with Strait Link (formerly TGE Tasmania)
Resolved Feb 24, 2026 at 12:31am UTC
Update:
The carrier advised that the issue has been fixed. Clients should be able to book without issues.
MachShip will continue to monitor.
2 previous updates
Transvirtual Carriers Unable to Manifest
Resolved Feb 23, 2026 at 04:37am UTC
Transvirtual has confirmed this is now fixed.
Customer should now be able to proceed to manifest the consignments.
MachShip will continue to monitor throughout the day.
2 previous updates
Flat file imports via Fusedship failing
Resolved Feb 15, 2026 at 09:05pm UTC
A package upgrade on our XML handler that happend on Friday caused our platform to not be able to extract custom unique record identifiers on XML integrations. These identifiers are used to ensure no duplicate consignments are created for each inbound file.
Handling for the upgraded package changes has been implemented, and further tests have been added to our platform to proactively note such issues in the future prior to release.
1 previous update
Capital Transport Pricing Issues
Resolved Jan 27, 2026 at 11:45pm UTC
Carrier has confirmed that it has fixed the issue with their pricer and rates should now be returning within MachShip for all carrier accounts setup with API Pricing.
Clients may now try to run a consignment and manifest.
MachShip will continue to monitor throughout the day.
3 previous updates
MachShip Automated Printing Issue
Resolved Jan 21, 2026 at 04:22am UTC
Incident start time
2026-01-21 11:51am ADST
Incident remediation time
2026-01-21 1:21pm ADST.
Printing application was rolled back and service was restored automatically via updates pushed to the application
Incident summary
Earlier today, we have identified an issue affecting the MachShip Printer Application following a recent release causing the application to enter a state where it was unable to connect to MachShip. During this time, printers were unable to process labels a...
4 previous updates