Previous incidents
TGE Intermodal Manifest Issue
Resolved Sep 24 at 10:00pm AEST
This incident has been resolved.
3 previous updates
Potential Intermittent Issues
Resolved Sep 22 at 11:22am AEST
This incident has been resolved.
2 previous updates
MachShip Performance / Access issues
Resolved Sep 11 at 09:19pm AEST
Hi All,
This is Mike McKay, the CEO at MachShip.
Firstly, can I thank you all, our valuable customers, for your patience today as we worked to resolve the issues with the "slowness" of the system.
As you know, MachShip is generally a very stable and performant platform and we constantly strive to have our uptime and reliability exceed our customers' expectations. Unfortunately, today we have fallen short with the issues we faced this morning.
Over the weekend, we moved our hosting from on...
10 previous updates
Startrack Manifesting Errors
Resolved Sep 09 at 09:00am AEST
This incident has been resolved.
2 previous updates
Northline Manifest Issue
Resolved Sep 07 at 12:53pm AEST
This incident has been resolved.
2 previous updates
Capital Transport Pricing and Booking
Resolved Sep 05 at 08:26am AEST
This issue has now been resolved
1 previous update
Aramex - Outage
Resolved Sep 04 at 05:52pm AEST
Carrier Update:
I just sent a note out. We are back up and running.
Confirmed Aramex is now back up and running and clients should be able to proceed generating routes and booking consignments.
2 previous updates
All Purpose Transport Manifesting Errors
Resolved Sep 04 at 10:01am AEST
All-purpose has resolved these issues
1 previous update
Gold Tiger Manifesting issues
Resolved Aug 16 at 03:45pm AEST
Gold Tigers systems are back up and running
1 previous update
Couriers Please - Unable to manifest consignment
Resolved Aug 11 at 02:52pm AEST
Couriers Please have advised that this issue has been resolved
1 previous update
TNT Manifest Issue
Resolved Aug 08 at 01:49am AEST
Clients confirmed to be able to successfully manifest cons with TNT.
2 previous updates
All Purpose Transport Manifesting Errors
Resolved Jul 28 at 01:58pm AEST
This issue has been resolved - clients can now manifest All Purpose consignments
1 previous update
Hunter Express Manifesting issues
Resolved Jul 21 at 02:24pm AEST
This issue has now been resolved
2 previous updates
FusedShip - Errors Updating shipping platforms
Resolved Jul 21 at 09:21am AEST
The issue related to the speed and reliability of our integration layer pushing updates back to clients' integration platforms.
When clients were pushing batches of jobs through our middleware layer, we queue the updates that go back to the system to ensure we do not hit any API limits that are in place with the platform. The issue related to these queue locks not being released in a timely manner, so jobs were being blocked from being updated for a period of time by other update jobs. ...
4 previous updates
FusedShip issues
Resolved Jul 19 at 02:28pm AEST
The cause of this outage was the release of a new platform to our integrations engine FusedShip.
Specifically, a library used by our core FusedShip engine and this newly released platform was updated during the release process.
This updated library auto-triggered a cascade of updates on some related libraries that were not triggered during testing in our staging change release.
While we would typically roll back in this situation, due to the number of libraries updated, it was deemed faste...
6 previous updates
Issue with Labels Not Automatically Printing
Resolved Jul 10 at 03:54pm AEST
This incident has been resolved.
2 previous updates
FusedShip Outage
Resolved Jul 05 at 05:35pm AEST
This incident has been resolved.
2 previous updates
Centurion - Server is down and Unable to Manifest cons
Resolved Jul 04 at 01:35pm AEST
Carrier FTP server is up and running.
Clients should be able to proceed with booking cons with Centurion.
MachShip will continue to monitor for the rest of the day.
1 previous update