Previous incidents
Gold Tiger Manifesting issues
Resolved Aug 16, 2023 at 05:45am UTC
Gold Tigers systems are back up and running
1 previous update
Couriers Please - Unable to manifest consignment
Resolved Aug 11, 2023 at 04:52am UTC
Couriers Please have advised that this issue has been resolved
1 previous update
TNT Manifest Issue
Resolved Aug 07, 2023 at 03:49pm UTC
Clients confirmed to be able to successfully manifest cons with TNT.
2 previous updates
All Purpose Transport Manifesting Errors
Resolved Jul 28, 2023 at 03:58am UTC
This issue has been resolved - clients can now manifest All Purpose consignments
1 previous update
Hunter Express Manifesting issues
Resolved Jul 21, 2023 at 04:24am UTC
This issue has now been resolved
2 previous updates
FusedShip - Errors Updating shipping platforms
Resolved Jul 20, 2023 at 11:21pm UTC
The issue related to the speed and reliability of our integration layer pushing updates back to clients' integration platforms.
When clients were pushing batches of jobs through our middleware layer, we queue the updates that go back to the system to ensure we do not hit any API limits that are in place with the platform. The issue related to these queue locks not being released in a timely manner, so jobs were being blocked from being updated for a period of time by other update jobs. ...
4 previous updates
FusedShip issues
Resolved Jul 19, 2023 at 04:28am UTC
The cause of this outage was the release of a new platform to our integrations engine FusedShip.
Specifically, a library used by our core FusedShip engine and this newly released platform was updated during the release process.
This updated library auto-triggered a cascade of updates on some related libraries that were not triggered during testing in our staging change release.
While we would typically roll back in this situation, due to the number of libraries updated, it was deemed faste...
6 previous updates
Issue with Labels Not Automatically Printing
Resolved Jul 10, 2023 at 05:54am UTC
This incident has been resolved.
2 previous updates
FusedShip Outage
Resolved Jul 05, 2023 at 07:35am UTC
This incident has been resolved.
2 previous updates
Centurion - Server is down and Unable to Manifest cons
Resolved Jul 04, 2023 at 03:35am UTC
Carrier FTP server is up and running.
Clients should be able to proceed with booking cons with Centurion.
MachShip will continue to monitor for the rest of the day.
1 previous update
Northline Manifesting Failures
Resolved Jun 29, 2023 at 06:23am UTC
Northline has resolved these issues
1 previous update
MachShip App Loading Slow
Resolved Jun 29, 2023 at 05:07am UTC
This incident has been resolved.
2 previous updates
Border Express Manifest errors
Resolved Jun 19, 2023 at 12:16am UTC
Carrier Update:
Thanks for contacting us.
We had network issue this morning. The issue is resolved now. Can you please advise if you can connect and manifest the files to us? Thanks.
Sorry for the inconvenience caused.
Confirmed clients could now proceed manifesting cons with Border Express.
MachShip will continue to monitor throughout the day.
2 previous updates
Centurion - Unable to Manifest Cons
Resolved Jun 09, 2023 at 06:47am UTC
Clients confirm to now able to manifest cons with Centurion.
2 previous updates
Northline - Unable to Manifest cons
Resolved Jun 09, 2023 at 06:45am UTC
Northline is now back up and running.
Clients should be able to proceed manifesting cons with the carrier.
MachShip will continue to monitor.
1 previous update
First Express Pricing
Resolved Jun 05, 2023 at 09:33pm UTC
This has been resolved
2 previous updates