Previous incidents

October 2022
Oct 28, 2022
1 incident

First Express and Medi Express label printing.

Degraded

Resolved Oct 28 at 10:31am AEDT

A fix has been deployed and labels can now be printed for these carriers

1 previous update

Oct 24, 2022
1 incident

TNT Outage

Degraded

Resolved Oct 24 at 03:56pm AEDT

Carrier has reported this issue as resolved

2 previous updates

Oct 20, 2022
2 incidents

MachShip slowness

Degraded

Resolved Oct 27 at 11:47am AEDT

This incident was related to high load on MachShip’s database due to a high volume of inserts into the db relating specifically to item references on consignments. Through this incident we identified a gap when creating consignments with extremely high quantity values which we have now addressed by restricting item counts on consignments to a maximum of 10,000.

We apologise for the slowness of the system during this incident.

7 previous updates

Capital Transport booking errors

Degraded

Resolved Oct 20 at 01:42pm AEDT

This incident has been resolved.

2 previous updates

Oct 14, 2022
1 incident

First Express - API Outage

Degraded

Resolved Oct 14 at 05:00pm AEDT

This incident has been resolved.

2 previous updates

Oct 05, 2022
1 incident

Hi Trans Manifesting Errors

Degraded

Resolved Oct 05 at 05:45pm AEDT

Hi Trans has fully restored their internal systems and clients should be able to now Manifest successfully in MachShip

2 previous updates

September 2022
Sep 30, 2022
1 incident

Generate Invoices Issue - MachShip

Degraded

Resolved Sep 30 at 11:09am AEST

A bug was introduced to the ‘Generate All Invoices’ functionality related to the latest improvements to the grids in MachShip. The issue caused some of the filters on the generate invoices page to not be included in the ‘Generate All Invoices’ request, resulting in potentially more consignments being invoiced than desired.

This issue has now been resolved and is now filtering correctly

3 previous updates

Sep 20, 2022
1 incident

Xpress To You - Pricing, Tracking and Booking

Degraded

Resolved Sep 20 at 03:48pm AEST

This incident has been resolved.

2 previous updates

Sep 12, 2022
1 incident

Aramex Quoting

Degraded

Resolved Sep 12 at 12:09pm AEST

Aramex has advised that this issue has been resolved

2 previous updates

Sep 09, 2022
1 incident

State Transport API errors

Degraded

Resolved Sep 09 at 12:20pm AEST

Fix has been implimented by State Transport

1 previous update

Sep 01, 2022
1 incident

MachShip Printing issues

Degraded

Resolved Sep 01 at 10:51am AEST

This issue has been resolved and MachShip should be back to standard speeds

Any issues reach out to support@machship.com

1 previous update

August 2022
Aug 26, 2022
1 incident

Capital Transport WA - Booking Errors

Degraded

Resolved Aug 26 at 02:49pm AEST

Capital has advised this is all fixed

2 previous updates

Aug 17, 2022
1 incident

Border Express Manifest errors

Degraded

Resolved Aug 17 at 10:56am AEST

Update:

Confirmed BEXP manifest issue has been fixed and clients should now be able to book cons with the carrier.

MachShip will continue to monitor throughout the day and will advise any information available.

1 previous update

Aug 08, 2022
1 incident

Capital Transport QLD - Pricing and Booking

Degraded

Resolved Aug 08 at 12:05pm AEST

Carrier has confirmed this is now fixed.

Clients will now be able to get pricing with Capital Transport (QLD).

2 previous updates

Aug 02, 2022
1 incident

Toll Manifest Error

Degraded

Resolved Aug 03 at 07:29am AEST

Toll Advised that their system experienced API issues in the AM Tuesday 2nd August.

This has now been resolved

2 previous updates