Previous incidents

Allied has fixed the issue with their tracking and events are now flowing through to MachShip

This incident has been resolved.

Toll has confirmed that the issues on their side have been fixed

Aramex has resolved these issues on their side

Followmonts systems are now back up and running.

Clients should be able to successfully manifest now

This incident has been resolved.

Update:

All Purpose Transport has advised and confirmed the connection stability through their system.

Clients should now be able to proceed with their bookings/manifesting consignments with the carrier.

MachShip team will continue to monitor moving forward.

This incident has been resolved.

What happened?

On Friday MachShip experienced some slow down within the pricing component of the system. During this time some users were experiencing slower than normal responses to pricing and create consignment requests.

How it was fixed?

The source of the issue has been traced down to additional load on the system and specific sub components that were not scaling with this additional load.

How we prevent it in the future

To address this issue, we have reconfigured parts...

This incident has been resolved.

Update: Toll has advised that the PI Incident for the API performance issues had been fixed.

Clients should now be able to proceed with their pickup bookings with Toll.

MachShip team will continue to monitor moving forward.

Carrier Update:

Received confirmation from Toll that the issue for the pickup bookings has now been fixed and can now proceed and retry with their con bookings.

MachShip team will continue to monitor.
Feel free to reach out for any other Toll issues encountered.

This incident has been resolved.