Previous incidents

This incident has been resolved.

Startrack has advised that the issues causing this have been resolved - MachShip is also seeing successful pickup bookings with Startrack

CTI has resolved the issue and the carrier will now return a price to the users

Confirmed after the carrier fixed the outage issue, clients are now able to get DC routes and manifest consignments.
MachShip will continue to monitor throughout the day.

Today, Cloudflare, one of the companies that MachShip uses to protect our infrastructure from Cyber threats, had a "degraded performance" issue with the Magic Transit product we use to route your traffic into our infrastructure.

https://www.cloudflarestatus.com/incidents/plb33rrmmyyt

Unfortunately, you may have sometimes noticed that Cloudflare would show an error page. This was an issue in their infrastructure.

Cloudflare is a highly trusted, core component of the internet as a whole; mor...

Update:
Clients should now be able to try and manifest consignments with the carriers.

MachShip will continue to monitor throughout the day for the sporadic timeouts returning connecting to the carrier's system and will advise further once made available.

Postmortem: https://machship.statuspage.io/incidents/ntgj79cnx5t3

This incident has been resolved.

Update:
Can confirm the successful manifest as of to date, and the FTP connection between MachShip and FAA is now working.
Clients should be able to proceed with manifesting cons with the carrier.

MachShip will continue to monitor throughout the day.

Clients have re-check and confirmed that the system is now back to normal.

MachShip will continue to monitor through the day.

This incident has been resolved.

This incident has been resolved.