Previous incidents

Update:

All Purpose Transport has advised and confirmed the connection stability through their system.

Clients should now be able to proceed with their bookings/manifesting consignments with the carrier.

MachShip team will continue to monitor moving forward.

This incident has been resolved.

What happened?

On Friday MachShip experienced some slow down within the pricing component of the system. During this time some users were experiencing slower than normal responses to pricing and create consignment requests.

How it was fixed?

The source of the issue has been traced down to additional load on the system and specific sub components that were not scaling with this additional load.

How we prevent it in the future

To address this issue, we have reconfigured parts...

This incident has been resolved.

Update: Toll has advised that the PI Incident for the API performance issues had been fixed.

Clients should now be able to proceed with their pickup bookings with Toll.

MachShip team will continue to monitor moving forward.

Carrier Update:

Received confirmation from Toll that the issue for the pickup bookings has now been fixed and can now proceed and retry with their con bookings.

MachShip team will continue to monitor.
Feel free to reach out for any other Toll issues encountered.

This incident has been resolved.

This incident has now been resolved.

Clients should be able to successfully manifest through consignments for Aussiefast

This incident has been resolved.

Connection to Northline's FTP server has been re-established.

Clients should be able to now manifest

As per confirmation, StarTrack Pickup Booking Service issue is now fixed and clients are now able to book a pickup.

As per confirmation from Toll Team:
They have notified that TOLL legacy authentication issue has been remediated and Clients should now be able to book a pickup to the Toll system accordingly.

MachShip will continue to monitor and refer back if any further issues come up.