Previous incidents

TGE Courier has advised that there is now a 12-hour period by which clients can manifest off any consignment created before 11am today.

After this point if there is an older consignment created before today, clients will need to edit and re-label the freight for it to successfully manifest

Any questions please reach out to support@machship.com

Update:
Received confirmation from clients that they can now manifest without issues.

MachShip will continue to monitor.

Searoad booking issue is fixed.
Client should now be able to make pickup bookings with the carrier.

MachShip will continue to monitor throughout the day.

Verified customers can now manifest cons.
MachShip will continue to monitor until EOD.

We have received confirmation that clients are now able to see routes returned.

MachShip team will continue to monitor.

Update:

The team has identified and fixed the issue. Importing consignments should no longer be duplicated moving forward.

MachShip Tech Team will be looking at removing the unmanifested duplicates.

If you see any issues, please feel free to contact us.

Update:

The carrier advised that the issue has been fixed. Clients should be able to book without issues.

MachShip will continue to monitor.

Transvirtual has confirmed this is now fixed.

Customer should now be able to proceed to manifest the consignments.

MachShip will continue to monitor throughout the day.

A package upgrade on our XML handler that happend on Friday caused our platform to not be able to extract custom unique record identifiers on XML integrations. These identifiers are used to ensure no duplicate consignments are created for each inbound file.

Handling for the upgraded package changes has been implemented, and further tests have been added to our platform to proactively note such issues in the future prior to release.