Back to overview
Degraded

Unable to book Pickups with Couriers Please

Sep 2, 2025 at 11:01pm UTC
Affected services
MachShip Carriers

Resolved
Sep 3, 2025 at 5:48am UTC

Update:

We can now see successful pickup bookings being made in the system.

Clients should now be able to try to manifest with a pickup with Couriers Please.

MachShip will continue to monitor it throughout the day.

Updated
Sep 2, 2025 at 11:12pm UTC

Update:

The carrier confirmed an issue on their side affecting the following APIs
Book Pickup API
Tracking API

This will affect the client's ability to book pickups and tracking consignments in MachShip.

Customers can try booking without a pickup if needed.

MachShip will continue to monitor it throughout the day.

Created
Sep 2, 2025 at 11:01pm UTC

Clients are unable to manifest cons with a pickup with Couriers Please.

We'll send an email to the carrier and confirm if they have any server issues.

MachShip will continue to monitor and advise on any updates available.