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Degraded

Labels and Documents printing with Blank Pages

Aug 17, 2025 at 10:28pm UTC
Affected services
MachShip Live API

Resolved
Aug 18, 2025 at 5:17am UTC

This issue has been resolved

Updated
Aug 18, 2025 at 12:22am UTC

Fixes are being pushed for the labels in question

Currently the team are deploying fixes for Startrack, TNT, Aus Post with TGE to come shortly

The other affected labels will have fixes pushed out over the coming period

Updated
Aug 17, 2025 at 11:09pm UTC

Apologies - printing speed has been restored.

The team are still investigating the issue of extra blank pages

Updated
Aug 17, 2025 at 11:08pm UTC

This issues causing slower printing and extra pages should now be resolved

Created
Aug 17, 2025 at 10:28pm UTC

MachShip is currently investigating an issue that is causing labels and documents to be created and printed with extra blank pages

Details on the fix will be advised shortly