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Degraded

Startrack - Manifesting (FTP Integration)

Jun 22, 2020 at 1:32am UTC
Affected services
MachShip Carriers

Resolved
Jun 22, 2020 at 7:34am UTC

This incident has been resolved.

Updated
Jun 22, 2020 at 3:52am UTC

It appears that files are now successfully moving through to the Startrack FTP server.

If you see any issues manifesting Startrack consignments please contact us at support@machship.com

Created
Jun 22, 2020 at 1:32am UTC

Startracks FTP Server is currently non-responsive.

Clients who have their carrier integration setup as "Startrack Integration" or integrate via the CLN - FTP transfer method will be experiencing errors when manifesting.

If you are integrated via the shipping and tracking API you will not see any errors

MachShip has lodged a ticket with the Startrack IT team and will update you as more information becomes available.