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of our network service providers will be performing maintenance.\n\nThere may be a disruption of approx 5 minutes during this time.","published_at":"2025-04-14T13:00:36.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"541109","type":"status_report","attributes":{"title":"Service Provider - Network Maintenance","report_type":"maintenance","starts_at":"2025-04-14T13:00:36.000Z","ends_at":"2025-04-14T17:00:36.000Z","affected_resources":[{"status_page_resource_id":"8544362","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3502045","type":"status_update"}]}}},{"id":"3627654","type":"status_update","attributes":{"message":"MRL Global (formally Sampson Express) portal will be unavailable for up to four hours on Saturday night, 29th March 2025, between 6:00 PM and 10:00 PM.\nDue to the system-wide maintenance, access to their systems will be completely unavailable, including via the portal and API connections across all services.\n\nNOTE: THERE SHOULD BE NO IMPACT TO NORMAL BUSINESS OPERATIONS DURING NORMAL BUSINESS TIMINGS","published_at":"2025-03-29T07:00:30.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"562117","type":"status_report","attributes":{"title":"MRL Global (formally Sampson Express) Scheduled System Outage/Maintenance on March 29, 2025","report_type":"maintenance","starts_at":"2025-03-29T07:00:30.000Z","ends_at":"2025-03-29T11:00:30.000Z","affected_resources":[{"status_page_resource_id":"8567753","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3627654","type":"status_update"}]}}},{"id":"3477960","type":"status_update","attributes":{"message":"During this time we are conducting BCP/DR testing - we will be testing network failover.  No interruption is anticipated, however there may be a disruption of approx. 2-3 minutes.","published_at":"2025-04-04T10:00:16.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"537039","type":"status_report","attributes":{"title":"Maintenance - BCP/DR Testing","report_type":"maintenance","starts_at":"2025-04-04T10:00:16.000Z","ends_at":"2025-04-04T10:30:16.000Z","affected_resources":[{"status_page_resource_id":"8544362","status":"maintenance"},{"status_page_resource_id":"8544363","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3477960","type":"status_update"}]}}},{"id":"3502056","type":"status_update","attributes":{"message":"We will be updating core network components. \nThere may be a disruption of about 5 minutes whilst changes are implemented.","published_at":"2025-04-12T01:00:05.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"541112","type":"status_report","attributes":{"title":"Network Maintenance","report_type":"maintenance","starts_at":"2025-04-12T01:00:05.000Z","ends_at":"2025-04-12T02:00:05.000Z","affected_resources":[{"status_page_resource_id":"8544362","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3502056","type":"status_update"}]}}},{"id":"3627716","type":"status_update","attributes":{"message":"MachShip will be undergoing some maintenance in the integration layer FusedShip from 9pm AEST 5-5-2025\n\nThere is no expected downtime but there might be some impact on live rates\n\nif there are any concerns or questions please raise to clientintegrations@machship.com","published_at":"2025-05-05T11:00:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"562133","type":"status_report","attributes":{"title":"MachShip Maintenance 5-5-2025 9pm","report_type":"maintenance","starts_at":"2025-05-05T11:00:00.000Z","ends_at":"2025-05-05T11:15:00.000Z","affected_resources":[{"status_page_resource_id":"8567741","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3627716","type":"status_update"}]}}},{"id":"3627729","type":"status_update","attributes":{"message":"Update:\nMachShip is still coordinating with TNT on the manifest issue.\n\nAs an interim, clients may try to manifest w/o pickup and coordinate directly with TNT for the pickup request.\n\nMachShip will advise on another update or when fixed","published_at":"2025-05-07T02:37:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"degraded"}]}},{"id":"3627724","type":"status_update","attributes":{"message":"Clients are unable to book consignments with TNT.\n\nMachShip has reached out to the carrier and will send further updates once available.","published_at":"2025-05-07T02:20:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"degraded"}]}},{"id":"3627736","type":"status_update","attributes":{"message":"TNT have advised that they are still working through this issue that is resulting in pickup requests failing - as MachShip is made aware of more information, we will provide further updates","published_at":"2025-05-07T07:00:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"degraded"}]}},{"id":"3627740","type":"status_update","attributes":{"message":"MachShip has yet to get confirmation on the Pickup fix from TNT but can see successful pickup bookings are being made this morning\n\nClients are encouraged to attempt to book in pickups with TNT","published_at":"2025-05-07T21:32:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"degraded"}]}},{"id":"3627745","type":"status_update","attributes":{"message":"This incident has been resolved.\n","published_at":"2025-05-08T00:36:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"resolved"}]}},{"id":"562137","type":"status_report","attributes":{"title":"TNT Manifest Issue","report_type":"manual","starts_at":"2025-05-07T02:20:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8567753","status":"resolved"}],"aggregate_state":"degraded"},"relationships":{"status_updates":{"data":[{"id":"3627729","type":"status_update"},{"id":"3627724","type":"status_update"},{"id":"3627736","type":"status_update"},{"id":"3627740","type":"status_update"},{"id":"3627745","type":"status_update"}]}}},{"id":"3531159","type":"status_update","attributes":{"message":"One of our network service providers will be performing maintenance.\n\nThere may be a disruption of approx 5 minutes during this time.","published_at":"2025-04-23T14:00:38.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"545940","type":"status_report","attributes":{"title":"Network Maintenance","report_type":"maintenance","starts_at":"2025-04-23T14:00:38.000Z","ends_at":"2025-04-23T18:00:38.000Z","affected_resources":[{"status_page_resource_id":"8544362","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3531159","type":"status_update"}]}}},{"id":"3572732","type":"status_update","attributes":{"message":"We will be making changes to our network routing configuration. \n\nNo outage is expected - though some may experience an interruption and may need to reconnect.","published_at":"2025-04-29T11:00:31.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"552762","type":"status_report","attributes":{"title":"Network Maintenance","report_type":"maintenance","starts_at":"2025-04-29T11:00:31.000Z","ends_at":"2025-04-29T11:30:31.000Z","affected_resources":[{"status_page_resource_id":"8544362","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3572732","type":"status_update"}]}}},{"id":"3627625","type":"status_update","attributes":{"message":"The tracking of consignments in MachShip isn't updating.\n\nThe MachShip team is now investigating this as a high priority and will advise further updates once they are available.","published_at":"2025-03-06T00:52:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8544362","status":"degraded"}]}},{"id":"3627630","type":"status_update","attributes":{"message":"The tracking issue has been identified, and a fix is being pushed into MachShip now\n\nThis fix will result in any statuses that have yet to update will be processed, and there should be no loss of data","published_at":"2025-03-06T01:29:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8544362","status":"degraded"}]}},{"id":"3627634","type":"status_update","attributes":{"message":"The fix has been deployed, and the tracking statuses are being consumed and updated. \n\nThe MachShip team will continue to monitor and advise when all events are up to date","published_at":"2025-03-06T01:36:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8544362","status":"degraded"}]}},{"id":"3627639","type":"status_update","attributes":{"message":"MachShip can see status events are now being correctly processed","published_at":"2025-03-06T02:03:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8544362","status":"resolved"}]}},{"id":"3627645","type":"status_update","attributes":{"message":"Postmortem: \n\nYesterday, we made some code changes to adapt to an issue we saw when processing tracking from a particular carrier.\n\nUnfortunately, the effect of that code changes caused the background process that consumes the carrier tracking events to slow down by several orders of magnitude. This morning, once we realised that tracking was not being processed fast enough, we made the changes required to fix that issue, and upon releasing that change, the system sped back up and got through to roughly 500,000 tracking events that were sitting in the queue.\n\nOur intention going forward is to set up alerts against that queue such that if we see the queue growing beyond what we expect, we will be immediately alerted so that we can look into the fix proactively rather than reactively as we have in this situation.","published_at":"2025-03-06T02:40:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8544362","status":"resolved"}]}},{"id":"562107","type":"status_report","attributes":{"title":"Tracking Issues","report_type":"manual","starts_at":"2025-03-06T00:52:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8544362","status":"resolved"}],"aggregate_state":"degraded"},"relationships":{"status_updates":{"data":[{"id":"3627625","type":"status_update"},{"id":"3627630","type":"status_update"},{"id":"3627634","type":"status_update"},{"id":"3627639","type":"status_update"},{"id":"3627645","type":"status_update"}]}}},{"id":"3627659","type":"status_update","attributes":{"message":"Clients are unable to book consignments with TNT.\n\nMachShip has reached out to the carrier and will send further updates once available.","published_at":"2025-04-02T02:19:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"degraded"}]}},{"id":"3627666","type":"status_update","attributes":{"message":"TNT has confirmed this is now fixed on their end. Clients should now be able to manifest their cons and get pricing back with TNT. MachShip will continue to monitor throughout the day.","published_at":"2025-04-02T03:06:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"resolved"}]}},{"id":"3627668","type":"status_update","attributes":{"message":"Clients should now be able to generate TNT cons and manifest.\nCarrier has confirmed the issue is fixed.","published_at":"2025-04-02T05:23:00.000Z","published_at_timezone":"Australia/Sydney","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8567753","status":"resolved"}]}},{"id":"562119","type":"status_report","attributes":{"title":"TNT Manifesting and Pricing Issue","report_type":"manual","starts_at":"2025-04-02T02:19:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8567753","status":"resolved"}],"aggregate_state":"degraded"},"relationships":{"status_updates":{"data":[{"id":"3627659","type":"status_update"},{"id":"3627666","type":"status_update"},{"id":"3627668","type":"status_update"}]}}}]}